Refund & Returns Policy-W4wood

Order Cancellation

Cancellation Due to Damage or Defect:

  • If the product is received in a damaged or defective condition, please report it to the delivery personnel immediately.
  • A formal complaint must be raised within 48 hours of delivery via our customer support email or helpline.
  • Assessment of the reported issue will be completed within 48 hours. If validated, the product will be replaced, repaired, or refunded as appropriate.
  • An unboxing video is mandatory for fragile or glass items to validate claims.

Cancellation Due to Incorrect Product:

  • If you receive a product that does not match your order specifications, please report it within 48 hours.
  • Upon verification, we will offer a replacement or refund.

Change of Mind/Requirement:

  • Orders can be cancelled within 24 hours of placement for a full refund.
  • Cancellations beyond this window are subject to approval and may incur cancellation charges depending on the production or dispatch status.

Return & Refund Policy

  • All return or replacement requests are subject to successful pickup of the product from the customer’s location.
  • Refunds will be initiated only after the returned product reaches our warehouse and passes quality checks.
  • Refunds are processed within 7-15 business days post verification.
  • Refund methods include NEFT, original payment method, or wallet credit.
  • In some cases, payment gateway or bank processing charges may be deducted.

Warranty Policy

All furniture products from W4wood come with a 12-month limited warranty covering:

  • Manufacturing defects
  • Workmanship issues under normal household usage

Warranty Exclusions:

  • Natural wear and tear over time
  • Scratches, cuts, or damages due to misuse or incorrect cleaning
  • Exposure to sunlight, moisture, or liquids
  • Installation or repairs carried out by unauthorized personnel
  • Changes due to seasonal expansion or contraction of solid wood
  • Upholstery fabric, finishes, and polish fading
  • Dimensional differences up to 2 inches
  • Floor unevenness of up to 5mm
  • Warranty is void if the product is moved from its original delivery address

Warranty Claims:

  • Claims must be raised via email or customer support within the warranty period.
  • Proof of purchase and photographs will be required.

Delivery Policy

  • Standard delivery timelines: 10–25 business days, depending on location and product.
  • First delivery attempt is free. Missed deliveries by customers may incur re-delivery charges.
  • Delivery beyond ground floor is chargeable if no service lift is available.
  • Weekend or specific-time deliveries may attract extra charges.
  • Once a product reaches the local hub, the customer must accept delivery within 10 days, failing which storage charges may apply.

Contact Information

W4wood
Website: http://www.w4wood.com
Email: info@w4wood.com
Phone: +91-9251814761